Steve Smith

Boise, ID

hirestevesmith.com

stevesmith3@u.boisestate.edu

EDUCATION

Pursuing a B.S. in Computer Science, Junior                Fall 2011 – Present

Boise State University, Boise, ID                        

Associate's in Computer Science                                1999

San Joaquin Delta College, Stockton, CA

SUMMARY

1. 3.1 GPA
2. Experience with Javascript, CSS/HTML, Java, C++, Netbeans, Eclipse
3. Vice President of Computer Science Club
4. Effectively communicates technical information
5. 4+ years of technical support experience.

WORK EXPERIENCE

8x8, San Jose, CA                                                Jul 2007 – Jul 2010

Technical Installation Liaison (TIL), Cancellation Agent,

Technical Support Agent

1. Assisted customers with configuration and use of the 8x8 Virtual Office phone system, Virtual Office Pro conferencing application
2. Developed, implemented, tested, debugged and modified JavaScript application used by TILs
3. Troubleshot         network, account, server issues
4. Processed cancellations, equipment replacement and refunds
5. Tutored new agents

Metrolist, Sacramento, CA                                        Jul 2006 – Dec 2006

Technical Support Agent

1. Supported realtor's software: Rappatoni's MLS, eNeighborhoods, Wyldfyre
2. Supported Internet Explorer for use with software
3. Solved basic user account issues

Intel, Folsom, CA                                                        Oct 2005 – Mar 2006

ID Admin

1. Created and deleted of virtual drives, email and user accounts

Apple Computers, Elk Grove, CA                                Aug 2004 – Aug 2005

Technical Support Agent

1. Supported software, OS, hardware, wireless routers
2. Troubleshot home networks